Bill's Lock & Key, Inc.
Unclaimed
-
4200 Wyoming Blvd NE c1, Albuquerque, NM, USA
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531 reviews
ROMW
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Reviews
BAIT & SWITCH SCAM ! IF I COULD GIVE NEGATIVE STARS - THIS PLACE DESERVES FIVE NEGATIVE STARS !!!
I'm visiting Albuquerque, NM working the Balloon Fiesta ... I went to this business to have some keys cut & a battery replaced in my key Fob which the owner, Bill, did himself. I needed keys cut for my vehicle & he looked around & said they're on order & will be here in 2 wks & call before to be sure ... I asked how much are they & he said $4.95 so I waited the two weeks & called. I explained to the young man & he put me on hold for 20 minutes then returned & said he had 2 ... but I was told by owner that 3 were on order & I said great cuz that's what I need ! When I went back, I brought one of the keys that was cut previously & didn't work as well as another fob for battery. It took 3 people & another 20min to "find" the keys (which there were in fact 3 like the owner said) ... The bad key was re-cut (still doesn't work), the battery replaced & the 3 new vehicle keys cut which took 2 people & another 25 minutes. When they rang it up it was over $150 !!! I said WHAT ?!?! And the young man said the 3 new vehicle keys were $50 each ... I explained that the owner told me $4.95 & another guy came out the back & was very rude saying I'm not gonna haggle with you - if you don't want them then don't get them & he took the keys & walked away - again I said that's not what the owner told me & I surely wouldn't have waited 2 wks for them to come in & drive all the way over here & have them cut if I didn't want them but this is wrong ! I said pls ring up the battery for me to pay & he said "no, have a nice day" in a very condescending tone ... I asked to see the owner & this man again said "have a nice day" & turned & walked out !!! I suspect the owner wasn't there & they are running this little scam without his knowledge - otherwise if the owner knows then it's worse than a few rouge employees ! Either way - BEWARE !!!
I'm visiting Albuquerque, NM working the Balloon Fiesta ... I went to this business to have some keys cut & a battery replaced in my key Fob which the owner, Bill, did himself. I needed keys cut for my vehicle & he looked around & said they're on order & will be here in 2 wks & call before to be sure ... I asked how much are they & he said $4.95 so I waited the two weeks & called. I explained to the young man & he put me on hold for 20 minutes then returned & said he had 2 ... but I was told by owner that 3 were on order & I said great cuz that's what I need ! When I went back, I brought one of the keys that was cut previously & didn't work as well as another fob for battery. It took 3 people & another 20min to "find" the keys (which there were in fact 3 like the owner said) ... The bad key was re-cut (still doesn't work), the battery replaced & the 3 new vehicle keys cut which took 2 people & another 25 minutes. When they rang it up it was over $150 !!! I said WHAT ?!?! And the young man said the 3 new vehicle keys were $50 each ... I explained that the owner told me $4.95 & another guy came out the back & was very rude saying I'm not gonna haggle with you - if you don't want them then don't get them & he took the keys & walked away - again I said that's not what the owner told me & I surely wouldn't have waited 2 wks for them to come in & drive all the way over here & have them cut if I didn't want them but this is wrong ! I said pls ring up the battery for me to pay & he said "no, have a nice day" in a very condescending tone ... I asked to see the owner & this man again said "have a nice day" & turned & walked out !!! I suspect the owner wasn't there & they are running this little scam without his knowledge - otherwise if the owner knows then it's worse than a few rouge employees ! Either way - BEWARE !!!
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