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How to Respond to Google Reviews (Positive & Negative): 2022 Guide

Responding to Google Reviews and proactively keeping an eye on your Google My Business listing (GMB) is a great way to learn from your customers and market your product. It also shows your customers that you’re open to customer feedback and take your online reputation seriously as a business. You might be wondering, “But how do I respond to a G...

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How to Ask for a Google Review: Full Guide, Examples & Templates

Few customers will write you a good Google review unless you ask. Luckily, happy customers are usually more than happy to leave you a positive testimonial.    Knowing how to ask for a Google review is the key to unlocking lots of positive reviews that boost your online presence sales revenue. To start with, you need to develop a...

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How to Reply to Good Reviews + 3 Positive Review Response Examples

Creating a great customer experience starts with the first interaction customers have with your business — but it doesn't end when they walk out the door. When a customer takes the time to leave a review, especially a positive review, your reaction can go a long way toward improving the customer experience and sense of connection to your brand. Ch...

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Why good reputation management means monitoring your reviews

Reputation management is crucial these days for any brand that wants to stand out online. Currently,  97% of business owners say that reputation management is essential. When managed effectively, your online reputation can help your business attract new customers and retain loyal ones. A lot goes into managing your reputation, such as monitoring...

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5 Powerful Ways to Find Out Exactly What Your Customers Want

Right now, customers are on the hunt for brands that actively anticipate their needs. Knowing what your customers want helps you put them first and continuously meet their expectations. Customer-centricity is key these days if you want to stand out and create a great customer experience that builds trust and keeps people coming back. But how do...

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How to Shape Your Online Presence With User Generated Content

In today’s digital world, the content you share helps shape the way people see your brand. This includes everything from how you Tweet, the blog posts you publish, and the visuals you share.  As consumers crave more authentic experiences with brands, user-generated content (UGC) becomes increasingly important for creating a relevant and credible...

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Why Customer Reviews Are So Important Post-Pandemic

2020 was a rough year, to say the least. People have been through a lot this past year and have become less trusting and warier about brands they buy from. Throughout the pandemic, we’ve seen significant shifts in how consumers evaluate and interact with brands from different industries.   Some consumers find convenient new ways to buy essent...

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6 Easy Ways to Incorporate Reviews in Your Marketing Campaigns

When a friend recommends a film, you mentally add it to your watchlist, just like if you’re on the hunt for a new shampoo, you might ask your close circle for recommendations.  Passing on tips to friends and family has been a common way to transfer information for thousands of years - and it’s not going anywhere anytime soon. In fact, word of mo...

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The 7 Most Important Places to Put Reviews on Your Website

All website visitors have the potential to become customers - if you guide them down the right path. After all, they’ve landed on your website for a reason, whether it’s to learn a bit more about you or browse your products and services.  Here’s the thing: the buying journey starts long before a visitor lands on your site. It begins when a custo...

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How to Level Up Your Email Marketing Campaigns With Reviews

Customer reviews are the highest form of social proof. They let future customers learn about the experience of like-minded people and get a glimpse at the results they can achieve. Plus, they instill trust and confidence. Paired with the power of email marketing, they’re an unstoppable force in your campaigns. Why Use Reviews in Your Email Mark...

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