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6 Steps to Building a Wildly Successful Customer Experience Strategy

If you’ve never thought about creating a customer experience strategy, it’s time to start. The latest digital marketing trends report by Econsultancy and Adobe found that the majority of businesses identified customer experience as the single most exciting opportunity over the last year. Image source Customer obsession is the latest craze...
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3 Ways Customer Reviews Can Help You Grow Your Business

In this day and age people are used to expressing their opinions, and they happily enjoy that privilege. Online reviews are the perfect example. According to a survey done in the U.S., over the past 3 years consumers’ willingness to leave reviews is consistently increasing. And they also like to read them every time they’re making a purchasing d...
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Optimize Your Business’s Online Presence with First and Third Party Reviews

User reviews have been around for a while now; yet, their importance for businesses trying to maximize their online (and offline) presence is even greater in recent years. 88% of online shoppers say they’ve been influenced by a customer review when making a buying decision. According to Brightlocal’s 2017 survey, nearly every consumer (97%) used...
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How Online Reviews Influence Decision-Making

Stepping into the world of online reviews can seem daunting. All of a sudden, you’re putting a lot of your product or service’s appeal in the hands of consumers. Frankly, people really care about reviews. So while this is a big leap to take, opening up your business or products for review will ultimately increase your conversions, since reviews hav...
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Dealing with Negative Reviews Online in 6 Easy Steps

You opened your new restaurant this past summer. Congratulations! Your business' online machine is humming along, too. You've gotten your website up and running, your Google My Business and Facebook reviews starting to trickle in, and your customers are happy. You developed a lot of buzz about your launch and your social following reflects that....
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Getting Started on Google My Business

Ever search a local business and see that nice sidebar of information, photos, and reviews? Of course you have. These businesses have a Google My Business listing, which is one of the best ways to boost your business’s visibility online and get reviews from your customers. If you want to get started with our reviews widget, this is a great first st...
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3 Simple Ways to Get More Online Reviews

We have officially entered a time where the success of our business is determined almost entirely by those who have directly experienced the services you have to offer. For those of us in the restoration industry, this can be extremely good news. If your small business provides customers with quality service, then there is no reason why you should...
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