Braces R Us Orthodontics - Dr. Troy Williams

Both of my boys were refused treatment when I fell behind in payments, right in the middle of their last exam. It was extremely embarrassing for my sons, who are 12 and 13, when the office manager approached the chair where he was sitting and explained that she had cancelled the appts , after they had not received payments, she said she was not sure if I was coming back and then she told me that I can follow her to her office and we can take care of that now and reschedule, asking me , very loud voice," are you able to make those payments, today? ", I feel like she was intentionally trying to embarrass me, and she did.

I got caught up and was expecting to get the boys in to see the dentist and she explained to me that I can get older son in, but I was going to have to pay 1100.00 upfront if I wanted to have them treat my younger son, because she accused him of removing braces, which is ridiculous. She told me that is the policy , and that i should think about it, because she would hate to see me waste more money, if my son was going to repeat the same, it was ridiculous.

My son had an abscess on this gum from the wire poping off and stabbing into his gum, and still, since august, they have not reschedules, or done anything to help my sons, they have braces in their mouths just sitting there, maybe making it worse. I asked for a refund so i could take them to a dentist that will treat them, and they have not done anything not even giving me my records.
That office manager is on some power trip, but what she is doing is wrong, and you can see the reviews, this dentist is loved by many, but this office manger is putting that at risk by behaving the way she is.

I wonder if the dentist even knows about this situation that has been since Aug. ? i cany imagine any professional would allow this or accept this from an employee who is representing them, but, who knows.

All I know is that office manager should be fired , and the dentist can thank her for the ruining his perfect score, in reviews as well as the agencies that will be getting in touch with him very soon. .