Budds' Collision Services Ltd.

Unprofessional and Misleading – Avoid Budd's Collision at All Costs

In August 2023, I made the mistake of choosing Budd's Collision to repair my cracked windshield, trusting their promise to handle everything with my insurance, including the rental car. What followed was an absolute nightmare of incompetence and lack of accountability.

I was told Enterprise would bill Budd's directly for the rental car. However, Budd's completely botched the process, submitting the claim as only a windshield repair and ignoring the rental car aspect altogether. Despite clear instructions, their failure to communicate with my insurance company left me to deal with a mess I thought they were handling.

When I spoke to manager Jay R. Martino in March, he confirmed Budd’s was supposed to contact the claims adjuster about the rental. But when I followed up, Martino shifted the blame to me, saying it was my responsibility to check whether rental coverage was part of my policy—something Budd’s claimed they would manage for me from the start.

On top of that, Budd's took forever to source parts from Tesla, which extended the rental period. I repeatedly tried to get updates from my advisor, Liana Giberti, and later Nicole, only to be met with silence. No calls returned. No updates given. When I finally spoke to someone in August, they casually mentioned yet another part was needed, which would push things back even further. This left me stressed about racking up rental costs, and still, no one at Budd’s took responsibility for sorting it out.

Then came the final insult: in January 2024, I found a massive charge of $2,415.38 on my Visa from Enterprise. When I contacted them, I learned Budd's had flat-out rejected the rental bill. Not once was I informed, nor did I ever receive a bill from Enterprise. I was under the assumption that Budd’s was handling it, as promised. But clearly, they weren’t—nor did they care.

Despite my numerous calls and follow-ups—spanning weeks—trying to get answers from Budd's was like shouting into the void. Eventually, when I managed to speak to manager Alfie Emery in February, I was promised a call back the next day. Spoiler alert: that never happened.

Budd's gross incompetence and refusal to take ownership of their mistakes has left me with thousands of dollars in unexpected charges and months of stress. They completely failed to deliver on their promises, showed zero professionalism, and couldn’t even be bothered to communicate with their customers. This has been one of the worst experiences I've had with any business. If you're considering Budd's, do yourself a favor and look elsewhere—they are unreliable, misleading, and will leave you to clean up their mess.