Chisholm Creek Pet Resort

DO NOT SEND YOUR DOGS TO THIS “RESORT”!!

We arranged to send our two golden retrievers to the Chisholm Creek Pet “Resort” for a total of four days. Our oldest golden retriever is 6 ½ years old. We also have a puppy who is a little over four months old.

I packed detailed instructions for both dogs including the times that they ate as well as when they would likely go potty. Additionally, I packed individual packets of dog food for each feeding. Before we brought our puppy to the Chisholm Creek Pet “Resort”, I brought our puppy to the front desk and explained that we “moistened” our food. The receptionist said that “would not be an issue” and that they were familiar with this request.

Our puppy is used to being fed “moistened” food which means her food is soaked in water for 45 minutes in water to make it soft for her to chew. I let them know that I “moisten her food” the night before and then put it in containers and then a refrigerator for the next day’s meal. When we first brought her home, the breeder had let us know that she fed her “moistened” food. We forgot this instruction and saw that she was not eating her dry food willingly. When we contacted the breeder, she reminded us of what she had done. Our girl who was not eating her dry food sufficiently and was severely underweight, was gulping her food down. I left detailed instructions for the Chisholm Creek Pet “Resort” on what to do and the bowls and containers that we use for her food. She is fed three times a day. Additionally, she is fed her vitamin daily.

We dropped our girls off on Thursday, July 25th after they ate breakfast. I remember that I packed two “moistened food” in containers so that the Chisholm Creek Pet “Resort” would have an idea of what “moistened food” looked like. When we picked her up in her belongings was: 5 packets of uneaten food, all of her vitamins and all of the bowls/containers empty and cleaned.

So what does this mean? On Thursday, our puppy was fed the two “moistened food” containers since they were empty (at least we think she was fed). She had three packets of food for Friday, Saturday and Sunday for a total of nine packets included in her belongings. Since there were five unopened packets of food, it means that the Chisholm Creek Pet “Resort” fed her ONLY FOUR TIMES over three days!!! They fed her less than our older dog! ABSOLUTELY CRIMINAL!!! Additionally, they NEVER gave her ANY of her VITAMINS!! When we received her report card, it said “she ate and went potty with no issues!” No mention of any issue with her eating. There were no issues because they were not feeding her!!!

Our older golden retriever is fed twice a day with a greenie in between. In total, seven packets of food was packed as well as four greenies. When we picked up our belongings, there was one packet of food remaining and two greenies so they also missed feeding our older girl as well.

I AM ANGRY with how they treated both of our girls especially our four month old girl. It is absolutely CRIMINAL with how she was fed. Providing the right nutrition is critical for the less than one year old puppy and Chisholm Creek FAILED MISERABLY! You can google the Chisholm Creek Pet “Resort” and find employee reviews of the organization. The reviews are not good. Many mention “awful management” which is telling.

After this experience, we WILL NEVER send our girls to this organization. They lost our business. For your own dog’s health, DO NOT SEND THEM TO THIS ORGANIZATION!!! IT IS NOT A “RESORT”!