Five Star Improvements

Unclaimed
4.5
416 reviews

Location details

145 Norris Dr, Rochester, NY, USA
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Reviews from the web

Google 415 reviews
4.5
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ROMW 1 review
1.0

Reviews

Tony DaSilva
7mos 1w
DO NOT, I REPEAT, DO NOT, CONDUCT BUSINESS WITH THIS DISHONEST COMPANY! I reluctantly had them remodel 2 of my bathrooms under the false impression that the installer would be a certified Jacuzzi Bath Remodeler. I'm 65 years old and dealing with this shady group has been the worst customer experience of my life - by a long shot. As the saying goes, the fish rots from the head down and this group of liars is a textbook example. I've been either lied to, or misled by, every person I interacted with at "5 Star Improvements". Starting at the head of the fish with an owner who said "all of my guys are certified" (and then schemed with the worst project scheduler I've ever dealt to send an email to me with a fake training certificate attachment (that the installer never saw before!)); to the person who answers the chat line ("I can't answer that online, I'll forward it to the office and we'll get back to you"); to a receptionist who deceived me into thinking I was complaining about the company to a Jacuzzi Bath Remodel employee; to yet another employee who told me the owners were not in the office ("they're both out of office and at a conference tomorrow") when I demanded to talk to one. On the bright side, the uncertified installer did a great job and he didn't go along with the fake certificate scheme when I asked him about it and showed him the bogus certificate. If he didn't do a great job, I would have taken them to court for fraud.

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Hours

  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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