Haustay | Vacation Rental Property Management
Unclaimed
-
3516 Seagate Way STE 150, Oceanside, CA, USA
Reviews from the web
Google
26 reviews
ROMW
2 reviews
Reviews
Unbelievably disappointing!
Arrived at our vacation home rented a home by Haustay on Air BnB. The accommodation we terrible and did not represent what we rented based on the pictures.
We reached out to Haustay, they refunded our money, but offered no assistance in locating another property, nor offered any $$ for our inconvenience.
We arrived late after a long flight from DC, only to have to scramble to find a place to stay for the night, and for the rest our trip. No place to post pictures.
Arrived at our vacation home rented a home by Haustay on Air BnB. The accommodation we terrible and did not represent what we rented based on the pictures.
We reached out to Haustay, they refunded our money, but offered no assistance in locating another property, nor offered any $$ for our inconvenience.
We arrived late after a long flight from DC, only to have to scramble to find a place to stay for the night, and for the rest our trip. No place to post pictures.
Hi Cindy,
We regret to hear about your disappointment with your recent stay at one of our properties. Providing a positive and enjoyable experience for our guests is our top priority, and we sincerely apologize for any inconvenience you encountered.
Upon receiving your complaint, we promptly offered a full refund to compensate for the inconvenience caused. We understand that scrambling for accommodation late into the evening after a tiring travel day is far from ideal, and we apologize for any additional stress this may have caused.
Regarding your request for additional compensation, we carefully considered your concerns but ultimately found it unreasonable to provide further reimbursement beyond the full refund offered. However, we want to emphasize that our decision was in no way a reflection of indifference but rather a careful consideration of our policies and the circumstances.
We have also taken your feedback regarding the property into account. We replaced the chairs mentioned in your review to ensure a more comfortable experience for future guests. We strive to continuously improve our accommodations based on guest feedback, and we appreciate your input in this regard.
It's worth noting that the property you stayed in has received overwhelmingly positive reviews, with a rating of 4.93 out of 5 stars and 93% of guests awarding it a 5-star rating. While we understand that our accommodation may not meet everyone's tastes and preferences, we believe it offers a high standard of comfort and satisfaction for the majority of our guests.
Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us improve our services.
We regret to hear about your disappointment with your recent stay at one of our properties. Providing a positive and enjoyable experience for our guests is our top priority, and we sincerely apologize for any inconvenience you encountered.
Upon receiving your complaint, we promptly offered a full refund to compensate for the inconvenience caused. We understand that scrambling for accommodation late into the evening after a tiring travel day is far from ideal, and we apologize for any additional stress this may have caused.
Regarding your request for additional compensation, we carefully considered your concerns but ultimately found it unreasonable to provide further reimbursement beyond the full refund offered. However, we want to emphasize that our decision was in no way a reflection of indifference but rather a careful consideration of our policies and the circumstances.
We have also taken your feedback regarding the property into account. We replaced the chairs mentioned in your review to ensure a more comfortable experience for future guests. We strive to continuously improve our accommodations based on guest feedback, and we appreciate your input in this regard.
It's worth noting that the property you stayed in has received overwhelmingly positive reviews, with a rating of 4.93 out of 5 stars and 93% of guests awarding it a 5-star rating. While we understand that our accommodation may not meet everyone's tastes and preferences, we believe it offers a high standard of comfort and satisfaction for the majority of our guests.
Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us improve our services.
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