Hot Frost Heat Pumps
Unclaimed
-
978 Topsail Rd, Mount Pearl, NL, Canada
Reviews from the web
Google
23 reviews
ROMW
2 reviews
Reviews
I very rarely leave a review but, unfortunately, I feel I am forced to at this time.I got my mini split installed 2 1/2 years ago and was very pleased and impressed over the level of service and the great job the installers had done installing it BUT my system stopped working completely a month ago. I have maid 5 calls so far to get it looked at and i have to call again Tomorrow. They say they are very buisy but my name is in the Q. I realize people can be buisy BUT to spend a great deal of money in a system only to have it break down only 21/2 years later is not very good. Yes I have back up heat and it is oil heat. I figure, at this point I have at least $1,200.00( a guess ) gone in oil. I will be calling again tomorrow morning and if I don't get any satisfaction I will have to see if I can get someone to fix it for me outside of Hot frost. So my point is: the service is very very poor with Hot Frost and I would recommend that any one who is looking into getting a system you better look elsewhere.
I had a central heat pump installed in mid-December 2022. Shortly afterward I called to arrange an annual service call to check the machine out. I was told they would be here. No one showed up in December of 2023 so I called the first day they were opened in January. I had to call a couple of times and finally was told that a service appointment was made for February 2. I waited all day and called this afternoon to see what time they would be here. I was told by the person who answered the phone that the appointment was rescheduled to Thursday, February 8. I told them I wasn't happy that I had waited all day and she told me that unless I hear from them the day before, they would not be here. When I told her it was bad business, she became defensive. I asked to speak with someone else and was told there was no one there to take my call. I asked for the person I was in contact with when I bought the unit, she told me she still works there but wasn't in the office. I felt like I was being put off and the person had no people skills and tried to get me off the phone. I have been recommending HotFrost to friends and family, but I am now sorry for doing that! Luckily, my heat pump is working, however, if I did not have heat, this would be a much bigger problem! The company was great when I was buying, but their service needs to be improved!
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