Jacob Electric LLC

I placed a ticket into Home Depot seeking an electrician to install an chandelier in my home and Jacob Electric reached out giving me an emailed for $325 on 3/7/2024. I called following morning (3/8/24) and spoke to an office assistant asking if this was the full price of install or just a quote. The lady confirmed that it was the price so I accepted and we scheduled an arrival time on 4/8/2024 between 3:30pm and 3:45pm. At 3:30pm (4/8/24) two electricians showed up and did the install. They had everything they needed and even stated the job was simple since the chandelier was very light. They finished and left at 5:30pm. I cleaned up after them and even threw the garbage out myself. After they left I received another invoice for $1,060. Looking further at the quote I show I was being charged for 4 hours for both the electricians on top of ladder fees, van fees, and travel time all that were not stated in the first quote. I called and spoke to Luka, who stated he is one of the owners, and all he said was to send an email to the manager to dispute the hours. I sent an email on 4/9/24 and they made a 1 hour adjustment which was still incorrect and I even stated that I have recordings of when the electricians showed up on my Simply Safe and when they left to prove the 2 hours of work time. Jacob Electric is unwilling to adjust the price and they are currently still asking for $959.59 on a job that I approved of at the original quote of $372 (after tax). I am worried that if I only pay the $372 they will send me to collections on the remaining I did not agree to pay. I have already submitted a Consumer Complaint report with the Office of Attorney General and I am trying to find other ways to protect me from this excessive charge and potential collections.

4/15/2024 - I ended up paying only because the company keeps giving me the runaround on working to lower the bill and I did not want to fall into their trap of being sent to collections as today was the final day per the contract to pay. I called on 4/12/2024 and spoke to a representative who seemed like he agreed that an initial estimate of $325 jumping to over $1000 is ridiculous and he stated he would look into it and call me later that day, which he did not so I assume this was just a way to get me off the phone. I am still perusing the consumer complaint process in hopes, at the very least, to spread the word to the greater community around this company and their shady and unethical practices. People should read their reviews posted from multiple other unsatisfied customers and on the Better Business Bureau showing they are rated F due to not caring about what their customers think or feel.

DONT MAKE THE SAME MISTAKE AS I DID AND DO YOUR RESEARCH WITH THIS COMPANY BEFORE ALLOWING THEM TO ENTER YOUR HOME - SCAM ALERT - YOU WILL BE CHARGED WAY OVER ORIGINAL QUOTE