LaserAway

DO NOT PURCHASE/GET INVOLVED WITH LASERAWAY IN ANY WAY!! Omg I have had the worst experience with them especially at this location (brea)! First of all, they don’t care about you at all! They are all about sales and they are ruthless! They don’t care what they have to tell you as long as you buy what they are offering!! I literally regretted it as soon as I went in for my first appointment & the rep. was trying to get me to upgrade the package I had just purchased. I submitted a complaint after the first treatment and requested a refund. I got a call from the store manager and they told me that refunds were not a thing. That she could only do store credit, but if you are unhappy with the brand/store why would you want to take store credit??!! I was basically stuck bc she refused to cancel/refund mh financing balance. Since she told me that there were no such things as refunds my bf went in for another treatment & his face looked disgusting!! He had milia ALL OF HIS FACE (they probably don’t clean their equipment) I called the store to get medical advice & THEY NEVER ANSWER THE PHONE! I called customer service and submitted a request for cancellation. They approved it, but the store manager refused to give me the refund that the finance dept had agreed on. She issued a refund that she felt was “right” without getting my consent, she canceled my appointment & when I called in she hung up on me TWICE and when I tried to call again, THEY NEVER TOOK MY CALLS!!! & now I see that this happens to everyone!! There’s so many bad reviews on LaserAway I so wish I would have seen them before I was stupid enough to purchase a package from them!! SAVE YOURSELF THIS COMPANY WILL SCAM YOU OUT OF YOUR MONEY & tell you that the contract you signed allows them to cancel your services whenever they want and you just have to accept it bc you signed it!!! Literally the worst customer service ever!! I literally just want a full refund as I was tricked and gaslighted by reps at LaserAway and I feel mislead and lied to. I want to be done with this company so bad!! DO NOT GET INVOLVED WITH LASERAWAY, let this be your warning if not you can literally just see any of the thousands of negative reviews about customer’s experiences on Google/Yelp/Reddit!!!