LG Home Comfort
Unclaimed
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23 McCleary Ct #20, Vaughan, ON, Canada
Reviews from the web
Google
302 reviews
ROMW
2 reviews
Reviews
We had some issues with heat pump. Person who visited was mr farhan, he is very well informed about issues at resolved at almost no time. I loved the service overall. Thank you for the great help.
Well it’s after 1 and I think we have been stood up again.
In June we had our first scheduled appointment for a free maintenance check which was good with both parties. We returned home early so that we could prepare our home for the technician and reschedule watching our newest grandson ( a couple of months old). When we checked our phone for messages there were no messages but there was a call from the LG office. We were surprised that there was no message so we called. When we spoke to Olivia we were told the technician was running late and could they reschedule. That happens and we agreed on July 5 and a better time for us because our grandson was coming to visit after 2. Our new time was 10-2. You probably know the rest.
No one had called and it was after 1.pm . Again I reached out to Olivia today and she answered right away and said she would reach out to the technician in Barrie and he would contact us directly. The gentleman did call me back but explained he is running late but would be at our home between 4-5. I said that was unacceptable and when he said he would talk to the office, I asked that he ask Olivia to call me.
I called LG and asked to speak to Olivia . My request was sent to voice mail where I asked that she call me please. She didnt call back but I rep did and wanted to know if I wanted to reschedule for a third time. I said no and that if this is the type of servic ebeing offered I wont be connecting with LG ever again.
The only person to call us back with the poor technician, no one had called him back to let him know that all appointments had been cancelled and it’s now 2:15.
Terrible communication and PR!
T.M.
In June we had our first scheduled appointment for a free maintenance check which was good with both parties. We returned home early so that we could prepare our home for the technician and reschedule watching our newest grandson ( a couple of months old). When we checked our phone for messages there were no messages but there was a call from the LG office. We were surprised that there was no message so we called. When we spoke to Olivia we were told the technician was running late and could they reschedule. That happens and we agreed on July 5 and a better time for us because our grandson was coming to visit after 2. Our new time was 10-2. You probably know the rest.
No one had called and it was after 1.pm . Again I reached out to Olivia today and she answered right away and said she would reach out to the technician in Barrie and he would contact us directly. The gentleman did call me back but explained he is running late but would be at our home between 4-5. I said that was unacceptable and when he said he would talk to the office, I asked that he ask Olivia to call me.
I called LG and asked to speak to Olivia . My request was sent to voice mail where I asked that she call me please. She didnt call back but I rep did and wanted to know if I wanted to reschedule for a third time. I said no and that if this is the type of servic ebeing offered I wont be connecting with LG ever again.
The only person to call us back with the poor technician, no one had called him back to let him know that all appointments had been cancelled and it’s now 2:15.
Terrible communication and PR!
T.M.
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