Mavis Tires & Brakes

Find another tire shop to work on your car, this shop is not to be trusted! This tire shop is careless with their work and a liability when driving on the roads.
I came here on last week to purchase 4 brand new tires. I was told I needed new windshield wipers so I purchased those too. After being at the shop for 2 hrs, my car was ready to go. Within 30mins-1hr of me leaving,the rear of my car was making a loud sound similar to that of a “dribbling ball”, which wasn’t what my car sounded like prior to bringing it to the shop. I called the shop back & spoke to Matthew and told him about the noise and he said “they probably didn’t balance the tires right, bring it back”. I couldn’t even make it off the interstate “University Blvd” exit before the sound got louder like something was scrubbing and then my car started bouncing like I had a blow out.
My ENTIRE rear driver wheel was coming off!! I couldn’t even make it back to the shop, because I had to pull over before the wheel actually flew off. My tire only had ONE nut because the nuts and bolts were not properly placed on, so they easily came off while driving, which is why my wheel was barely hanging on to my car & why I was hearing such a strange noise.
Alex was one of the technicians that came to my car on the side of the road, as well as Jay(the store manager). Jay ONLY offered me 25% refund for having such a MAJOR liability and risk, which was an insult. He even responded in a snarky manner, “well we had to pay for the new nuts out of our own pocket.” Those tire nuts were less than $50 including tax because I heard the phone calls they were making.Fifty dollars mean nothing if I would’ve wrecked and injured/killed myself or someone else. Myself or someone could’ve died in just a matter of mins, if I had not pulled over. I was told that the guy that worked on my car was “new” and he was struggling with getting the bolts and nuts back on my tires, so it seems like this shop doesn’t do a great job at hiring professional and experienced mechanics. They hire anyone just to work on your car to get you in and out. They tried to offer me a store credit but I guarantee I will not be back ever, so I declined a store credit. I wanted more than 25% for the time and damaged caused. I was told no further damages occurred to my car by Jay, but I had to take my car to a real car shop that I actually trust! DO NOT SPEND your money here, your life may depend on it!