Mountain View Play and Stay

Unclaimed
4.5
58 reviews

Location details

13916 NE 16th Ave, Vancouver, WA, USA
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Reviews from the web

Google 57 reviews
4.6
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ROMW 1 review
1.0

Reviews

Rebecca Legg
1mo 4w
Most of the employees are nice and love my dog but the manager is extremely rude.Several times the staff gave us various times for drop off and, after calling to make sure, an employee said I had a window in which to drop off my dog. Upon arrival the next day the manager told me "this was not what was communicated to you" - basically calling my husband and I liars, wouldn't take my dog for the day (because I was 13 minutes late, although within the window I was given the previous day), and said she was doing us a favor by "accommodating" our dog.I acknowledged that I had missed the cut-off time, and understood she couldn't accept him that day, but disagreed with her about what had "been communicated to me." If she and her staff had made it clear that I must arrive by 10 am, then obviously I would have done so and not at 10:13.I am not unreasonable nor am I stupid.I can tell time and I don't expect special treatment.I said I'd like to talk to the owner and asked for their name, so I would know who I would be talking to, and she said she was "unable to disclose that information."And then she said she was finished arguing with me and walked away.Who treats customers like that?The owner of the business is a secret?We spend thousand of dollars a year here in day care and boarding.I deserve to be treated respectfully, have my questions answered and receive clear, consistent communication.I will be filing a complaint with the BBB and do do not recommend this place, solely on the consistently appalling treatment we, as paying customers, have received from this manager.I will not be so indiscreet as to name her but the owners need to know she is driving customers away.

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Hours

  • Sunday 7-9AM,4-6PM
  • Monday 7AM-6PM
  • Tuesday 7AM-6PM
  • Wednesday 7AM-6PM
  • Thursday 7AM-6PM
  • Friday 7AM-6PM
  • Saturday 9AM-5PM

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