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ROMW
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BE AWARE OF SCAMS- this place is dangerous to work with. Read all the other 1-star reviews and be alarmed as my experience has been similar. Risk your valuable belongings with somewhere safer and ethical. Completely dysfunctional operations, manipulative, unethical customer services to justify it and take advantage of you. Below is what I faced -
** 1. Lying on the dispatch status - they lied about the dispatch status to charge us more when we tried to reschedule or request rerouting. Later, we discovered our stuff was never dispatched.
** Inflated balance on the fee signing doc - an almost 80% inflated balance was posted. I caught it and had to point it out multiple times to get it corrected before signing.
**3. Unfair handling of delivery destination change: because they gave us a last min notice and we couldn't meet their availability window, we ended up changing the delivery destination. Despite the new destination being 8 hours less of their labor and time, they refused to credit back the difference.
More than $1000 wasted. I normally don't make efforts to write negative reviews but this was one of the worst experiences I had and wanted to warn others, save them from the same troubles.
** 1. Lying on the dispatch status - they lied about the dispatch status to charge us more when we tried to reschedule or request rerouting. Later, we discovered our stuff was never dispatched.
** Inflated balance on the fee signing doc - an almost 80% inflated balance was posted. I caught it and had to point it out multiple times to get it corrected before signing.
**3. Unfair handling of delivery destination change: because they gave us a last min notice and we couldn't meet their availability window, we ended up changing the delivery destination. Despite the new destination being 8 hours less of their labor and time, they refused to credit back the difference.
More than $1000 wasted. I normally don't make efforts to write negative reviews but this was one of the worst experiences I had and wanted to warn others, save them from the same troubles.
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