Palm Beach Tan
Unclaimed
-
3562 S Soncy Rd Ste 441, Amarillo, TX, USA
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1 review
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I joined Palm Beach over a year ago though I rarely have the opportunity to use it. In March, 2024 I went by and asked about a "vacation hold" as I knew I would be out of the country for over 2 months. The girl asked me if I wanted to cancel it and I told her no just to put in on a vacation hold which she said she had done. During my travels through the Dallas airport my credit card was used by someone in the food courts so my cardholder promptly replaced with a new card and sent it overnight to me in Ireland. Yesterday I returned to Palm Beach to tan and was told that I was not only two months behind in payment since my old card was the one they had on file PLUS they have added Two late fees which was almost as much as my monthly fees! I explained that I had been out of the country and that I had come by and placed my membership on a vacation hold. They had NO record. She called a supervisor and they would not correct their mistake! I told them to just cancel my membership but was told I still had to pay the two months and two late fees before it could be cancelled. I have NEVER been treated so poorly by any business before. Needless to say, I cancelled my business and will go some where else where my business is appreciated. BEWARE OF WHAT THESE PEOPLE TELL YOU AS THEY DON'T DO WHAT THEY SAY THEY WILL DO! ONE VERY UNHAPPY CUSTOMER!
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