Precision Plumbing & Drain Cleaning
Unclaimed
-
820 Greenbrier Cir Ste 14, Chesapeake, VA, USA
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400 reviews
ROMW
1 review
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Precision Plumbing came out to fix a leaky T and 90 degree. The work was subpar at best. They left trash in and around the house and did not clean up any of the water that was in the pipes, allowing it to sit on the encapsulation material in the crawl space. Additionally, piping that should have been removed was just left hanging in the wall, as it was easier to leave it, then pull it out and seal the crawl space back up correctly. To make matters worse, their technician left our garage door open, which allowed for 2 dogs to come into our garage. The technician continued to work with the random dogs in the garage and eventually shut them in the garage. The dogs ended up being in the garage for about 95 minutes in total and chewed two pairs of my daughters' shoes. They were only able to get out of the garage when they learned of the cat door. The technician was also heard on our security cameras laughing at how "Funny it was they were charging so much to install a T with a cleanout" because he decided not to use one as it was easier to use a rubber fitting and not replace the plumbing as it was originally.
3 days after these events and after sending videos and pictures of the "work," a supervisor did return and cleaned up and made the correct fixes. However, since Precision Plumbing doesn't value my time, there was no discount applied, and I paid the original quoted price. The supervisor was very polite and did thank me for allowing them the opportunity to return and correct the work. However, he also added that "If we decide to use them again, great! But if not, he gets it..."
It is very apparent that they have more than enough customers and do not care about return customers. I paid them $490 for services that took two trips to get done "right" but will throw in word-of-mouth advertising for free!
3 days after these events and after sending videos and pictures of the "work," a supervisor did return and cleaned up and made the correct fixes. However, since Precision Plumbing doesn't value my time, there was no discount applied, and I paid the original quoted price. The supervisor was very polite and did thank me for allowing them the opportunity to return and correct the work. However, he also added that "If we decide to use them again, great! But if not, he gets it..."
It is very apparent that they have more than enough customers and do not care about return customers. I paid them $490 for services that took two trips to get done "right" but will throw in word-of-mouth advertising for free!
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