Premium DLine Doors
Unclaimed
-
260 Sunset Beach Rd, Richmond Hill, ON, Canada
Reviews from the web
Google
186 reviews
ROMW
1 review
Reviews
Eight months ago, Premium Doors installed a new track for our garage door, which came with a five year warranty. We now started having the same problem again, so we called to have it checked out.
James Shalom, the owner, came, and after just pressing the wall switch a few times to open and close the garage door, he concluded that everything was too old, that the door was too heavy for the opener to lift it, and that the problem had nothing to do with the track that had been installed eight months before. He said that the only solution would be to buy a whole new door and opener assembly, which he'd be able to provide.
I explained that the issue was exactly the same one we had before, and the door is no heavier now than it was then. And if the problem was not track related in the first place, why were we advised to install a new one, which did in fact resolve the problem, if only for a few months?
James got very defensive and said that the previous technician had been fired. To which I pointed out that the company should still be responsible for the job he did. He became offensive and would hear no more, saying that he is the professional and therefore we had no right to disagree with him. He then said he'd put a directive on my file not to attend to any more service calls from my address, and left, calling my tenant and me "animals".
Not a professional company by any standard.
James Shalom, the owner, came, and after just pressing the wall switch a few times to open and close the garage door, he concluded that everything was too old, that the door was too heavy for the opener to lift it, and that the problem had nothing to do with the track that had been installed eight months before. He said that the only solution would be to buy a whole new door and opener assembly, which he'd be able to provide.
I explained that the issue was exactly the same one we had before, and the door is no heavier now than it was then. And if the problem was not track related in the first place, why were we advised to install a new one, which did in fact resolve the problem, if only for a few months?
James got very defensive and said that the previous technician had been fired. To which I pointed out that the company should still be responsible for the job he did. He became offensive and would hear no more, saying that he is the professional and therefore we had no right to disagree with him. He then said he'd put a directive on my file not to attend to any more service calls from my address, and left, calling my tenant and me "animals".
Not a professional company by any standard.
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