Pro-brand lock & security

I've used Pro-brand twice now for security camera systems. First time was great, but it's the second experience with them which has left a sour taste in my mouth and why we will never use this company again. Read on to know why you shouldn't use them either.

Luke and a colleague came to my parents house in Whitby. Luke told his colleague to be very careful/go slow when drilling through the exterior wall. He didn't. As such he fell, and while falling he took out my parents 48" flatscreen tv, Wii gaming system, and some ceramic collectibles all on his way down. Also his drill (when it went through the wall) damaged my parents brand new awning, and the same drill scratched up their recently painted family room walls, and the same drill took a serious gouge out of their brand new hardwood floor when it hit the floor.

My father and myself were in the room when it happened and our first instincts were to see if Luke's colleague was ok. Once we were positive he was, we surveyed the damage.

Luke promised he'd get us a "bigger better tv, a Sony!" he ended up getting a cheap Hisense which later that day, started malfunctioning. It was unwatchable.

I emailed Luke about the tv, but also pointed out afterwards we noticed more damage, the broken wii, and the poorly installed camera on our garage. But ultimately all we wanted him to do was fix the tv, wii, and camera.

He sent me a photocopy of the receipt for the TV and said I should return it and that was the last I heard from him. Been trying for 5 weeks and he is ghosting me. At one point a "marry-Rose" answered one of my emails and said he was "away" and asked for a photo of the poorly installed camera, and a number to call my dad to set up a time to fix said camera. I provided all that, and once again, ghosted.

He has left my parents....well sorry, ME to pick up the pieces and fix everything. My parents are seniors, so it's all up to me.

So to date, I've replaced the shitty tv he bought, I've fixed their hardwood floor, I've re-painted their walls, fixed the ceramic collectibles to the best I could, AND I fixed the poorly installed camera. I still have to figure out how to repair the awning and then see if the Wii system can be fixed.

This is all out of our pocket, it SHOULD be out of Luke's. If he was honourable, he'd make all this right. But instead he's hiding.

So folks, unless you want to risk them damaging your property and then ignoring you entirely about it, I'd stay clear! Yes they do good work, but that's not worth the risk and the headache it's caused my parents but mainly, me. This is honestly so disappointing, we thought so highly of Luke after our first experience, but we see his true colours if something goes wrong. I've given him now 5 weeks to date to make it right and I've been pleasant about it, but now I have to write how I really feel and the experience we had. Too bad I can't attach photos, I'd love to share all the damage, and the emails that have gone unanswered.

STAY CLEAR!