The Cleaning Authority - Etobicoke-Mississauga

- Absolutely worst service ever - Never book a cleaning service with this company "Cleaning Authority"

I called and booked an appointment with them for cleaning our 2 BHK condo in mississauga. I did not get any confirmation of the appointment until they called me a day before. I asked for the quote how much they would charge for a 2 BKH condo and the call centre person did not give me the full quote instead gave a quote of 55/hr. I again asked how much time would it normally take for cleaning fully and she mentioned it would be a minimum of 4 hrs and cannot confirm on the exact time needed. I was in assumption that they may take 4-6 hrs for the full cleaning as it is 2 BHK condo. I would never expect it would take more than that. However, there were two ladies came for cleaning. Both were untrained and non professionals. One lady was little aged in 40s and was cleaning and the other was jus in 20s and don't know what is cleaning. She was cleaning like as if playing. They started the cleaning at ~ 1.30 PM and ended up at around 8.45 PM. I could not stay in the unit as they were cleaning, instead I was in my friend's home jus 1km away. I visited the unit at around 5.30 pm to check out if the cleaning is completed (at this moment, its 8 work hours). But they were only done with 1 rest room, hall and 1 bedroom and the second rest room was in progress. Then I visited again at around 6.30 or 7 pm and found that they were only done with 2 rest rooms, hall and 2 bedrooms. I gave preference to start with Kitchen and Rest rooms but the kitchen was untouched until 7 pm. Then when I finally visited at around 8.45 pm they said they are done and the burner cook top (glass) was not at all cleaned. They said they do not have any cleaning liquid to clean the burner cook top. Finally they said they are done and asked me sign the closure form. I have complained that I am not satisfied with the cleaning time taken and kitchen cleaning to the call centre. Later when I spoke with the manager regarding the charge for the cleaning, he told me I will be charged for for the full amount for their work hours (15 work hours - CAD 932.25) which I feel is a non sense for a 2 BHK condo. I called and complained again and they didn't care much. Its not ethical practice to force consumers to pay even if they are not satisfied with the service and jus because they believed in you, you made them to pay for nearly 1000 CAD whereas we had a quote received for around 250 CAD.

- Absolutely worst service ever -

**** ***** *** ********* *** ****** ***** ******** ******** ***