The Mover Guys
Unclaimed
-
3456 91 St NW #201, Edmonton, AB, Canada
Reviews from the web
Google
73 reviews
ROMW
1 review
Reviews
This should be a no star review.
I hired The Mover Guys for a small, 1 bdrm move.
There was no large furniture to move, aside from a two cushion sofa. No Bed, No TV, No Stereo System, No computer.
I was also moving 300 metres to another build just north.
I was told it would probably take 1 hour plus 1 hour travel and was quoted $300.00.
They showed up late. Took 3.5 hours and charged me over $700.00
They also broke an antique, blaming me and the manufacturer of the piece for the damage.
The supervisor, Jesse Toore (please remember this name), showed up and told me that these things happen and there wasn't anything they would do.
After showing him that the damage was clearly the movers fault, he suddenly "knew a guy" who could fix it. Keep in mind this is an antique and my grandfather's. I said fixing it through an unknown wasn't what I wanted.
Jesse then told me he could ask his boss for a discount on the move, but I had to pay the total amount immediately, and he would get back to me.
He then "accidentally" got the math wrong three times and added a credit card fee, despite the fact I wasn't paying by credit card
Jesse Toore has no boss, he is the boss and only listed employee of the business. He is the Operations Manager and Principle Owner.
It has been over 24 hours, and they are now refusing to do anything.
They are not professional.
They care very little for their clients or their property.
They are incredibly inefficient and will suddenly find reasons to charge you extra fees, they never mentioned during their quote.
*Note* After more unpacking, I discovered glassware had been broken, & they even managed to lose some of my clothes!
If you shake hands with Jesse, count your fingers afterwards.
I hired The Mover Guys for a small, 1 bdrm move.
There was no large furniture to move, aside from a two cushion sofa. No Bed, No TV, No Stereo System, No computer.
I was also moving 300 metres to another build just north.
I was told it would probably take 1 hour plus 1 hour travel and was quoted $300.00.
They showed up late. Took 3.5 hours and charged me over $700.00
They also broke an antique, blaming me and the manufacturer of the piece for the damage.
The supervisor, Jesse Toore (please remember this name), showed up and told me that these things happen and there wasn't anything they would do.
After showing him that the damage was clearly the movers fault, he suddenly "knew a guy" who could fix it. Keep in mind this is an antique and my grandfather's. I said fixing it through an unknown wasn't what I wanted.
Jesse then told me he could ask his boss for a discount on the move, but I had to pay the total amount immediately, and he would get back to me.
He then "accidentally" got the math wrong three times and added a credit card fee, despite the fact I wasn't paying by credit card
Jesse Toore has no boss, he is the boss and only listed employee of the business. He is the Operations Manager and Principle Owner.
It has been over 24 hours, and they are now refusing to do anything.
They are not professional.
They care very little for their clients or their property.
They are incredibly inefficient and will suddenly find reasons to charge you extra fees, they never mentioned during their quote.
*Note* After more unpacking, I discovered glassware had been broken, & they even managed to lose some of my clothes!
If you shake hands with Jesse, count your fingers afterwards.
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