United States Plumbing USP

Please do not hire UNITED STATES PLUMBING (USP), State License Number: 1084090
the owner Ryan Boyd. His license and bond are up to date and active.

We’ve had an absolutely terrible experience with them including a monetary loss. My house is %100 electrical with the exception of the gas stove. Nothing still cooks like gas. Here are the events as I see them and in my opinion:

Were were at the point of purchasing a hot-water-heat pump. We found a company UNITED STATES PLUMBING. We hired them because of a good rebate and we liked the owner at that time. We purchased the heat pump for $7,439.91 with a $3,000 rebate. Not bad…

It was installed November 2023 and were waiting for the rebate. I e-mailed the owner, Ryan Boyd as he was handling the rebates and he replied “working on it” so I waited. Weeks later, the same thing, working on it. After 10 months we are still waiting. During that time he has said (4) times the was going to classes to learn how to do the rebates. (BS)

I have texted and emailed him over 50 times since November. He does not respond to me at all. I guess I complained too much. If he paid me this would not happen…I agree it sounds like I am a terrible person for texting or emailing over 50 times in nearly a year. He said most of the time “I’ll get back to you” and didn’t. Well, what do you do if he doesn’t get back to you ?!

I didn’t want to but I felt I had to notify the California State Licensing Board (CSLB). When he started the install, he did not pull a permit. The only item he was dinged on was not pulling a permit and the CSLB stated a mark would go on his contractor’s license. The punishment was rather recent and I have not seen it on his license as of today, September 6, 2024. However, the CSLB called me today September 6, 2024 and stated that he did receive a letter of reprimand. Yeah !!!

I also notified his suppliers and one being the “Diamond Certified” company. The Diamond Certified company performed their own investigation and banned him from using the “Diamond Certified” name until I was paid. Thank you Diamond Certified.

Why not give me the money ? That was the contractual agreement. It didn’t cost him anything, Sooo, where is the $3,000 ? Jamica, Caribbean, Hawaii ?? It’s somewhere., I do know it’s not here. Is this situation criminal ?

Again, what I said was my personal experience and opinion. So, please do not hire UNITED STATES PLUMBING.

Thank you for taking the time to read all of this.