Vivian Chen, CPA / HCCPA, Inc
Unclaimed
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212 9th St STE 215, Oakland, CA, USA
Reviews from the web
Google
10 reviews
ROMW
15 reviews
Reviews
Vivian is a nightmare to work with. She agreed to take on some urgent tax work, but would not email or call during business hours but only after 10pm!
She would then unexplainably stop communicating for a week or so and then again call after 10pm!
She would then want all her questions and calls answered right then and there, not even wait an hour, since the work was "urgent".
She then made a mistake in my return that cost me extra $1000 in taxes and on top of that I got a bunch of recalculations from the state because of her errors.
When you bring up any of these reasonable points she is rude, tells you she doesn't have time, will blame her staff, her computer software, anything but fix the problems.
All of this despite my work being fixed scope and all meticulously organized documents being given to her before the first email.
Taxes are stressful as they are, you don't want to add her to the mix!
AVOID AT ALL COST!
She would then unexplainably stop communicating for a week or so and then again call after 10pm!
She would then want all her questions and calls answered right then and there, not even wait an hour, since the work was "urgent".
She then made a mistake in my return that cost me extra $1000 in taxes and on top of that I got a bunch of recalculations from the state because of her errors.
When you bring up any of these reasonable points she is rude, tells you she doesn't have time, will blame her staff, her computer software, anything but fix the problems.
All of this despite my work being fixed scope and all meticulously organized documents being given to her before the first email.
Taxes are stressful as they are, you don't want to add her to the mix!
AVOID AT ALL COST!
Been with Vivian and team for several years now. The whole team is very organized and helpful!. Looking forward to continuing working with them in the future.
Vivian Chen and her team are great to work with. Highly recommend her.
I've known Vivian's firm for many years and they have been GREAT! I can't thank them enough for all of their personal service, professional advice and timely solutions to all of my business and personal tax issues. They have my strongest recommendation.
Vivian Chen's team are an experienced, professional business. They have helped us with tax requirements on personal investments, as well as our tax returns. They respond quickly and are well versed about federal and state guidelines.
This was the first time my wife and I worked with an accounting firm and Vivian Chen completely exceeded my expectations! She was prompt at returning emails, took time to meet with me in person and even made calls on a Saturday. She made the whole process smooth and made us feel comfortable! I highly recommend Vivian Chen!
So glad Vivian was recommended to us. She did an outstanding job with our taxes and only wish I had found Vivian sooner! Now it's my turn to recommend. If you are looking for the right CPA the first time, call Vivian.
Had a great experience working with Vivian Chen. She is extremely knowledgeable & very polite with her clients. Provides you with full dedicated time & doesn't rush you at all. Had a very seamless & smooth process to file taxes with her. Would highly recommend to others!!
Vivian is extremely professional and knowledgeable about the tax filing process. She went to great lengths to explain the filing process end to end, and was thoroughly courteous throughout the whole exercise. She was also extremely accommodating with her time during the tax season in spite of his busy schedule, and answered my supplementary/follow-up questions over email/phone.
Vivian was so great to work with, I found the company last minute but all our problems with previous CPAs were solved as soon as we got in touch with her. We had a somewhat complicated tax return, which the other tax person we went to could not figure out how to file. Vivian had us upload everything to the portal and explained everything in just a few days of work. I will be coming back every year to use her services.
Had a great first experience with Vivian. She gave quick feedback and detailed advice. My wife and I would recommend her.
I was overwhelmed by the complexities of managing my finances until I partnered with Vivian Chen. She took the time to understand my unique needs and developed a customized financial plan. Her proactive approach has saved me time, money, and countless headaches. I'm confident in knowing that my financial future is secure with her guidance.
Working with Vivian has made my assignments smooth and fun experience. She and her team truly cares about what you need. They went above and beyond to make sure I had all the information required to make the right decisions. The support I received always thorough and timely and my issue is addressed with a single interaction. She comes highly recommended and anyone would be lucky to have her as their agent. I love these guys. They are Awesome!
Vivian Chen cares a great deal for her clients. She focuses on enhancing her skills and taking the best training to better serve her clients. She is a top-notch professional who stays abreast of the complex and quickly changing tax laws. Any small business owner and taxpayer would be fortunate to have her as their advisor.
They always make you feel special and works with you even if setting a time never works for your schedule. This company has never let us down and I'm sure they wont let anyone one else down. Don't hesitate to contact them.
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