You Move Me Salt Lake City

I recently engaged We Move You for the relocation of furniture from my 1500 square foot townhouse. My decision to choose them was influenced by their impressive 5-star rating with over 600 reviews and their thorough approach to providing an accurate quote. Unlike other companies, We Move You conducted a detailed walkthrough of my home via Zoom, capturing images of every item to be moved. This level of precision gave me confidence that there would be no surprises at the end of the process.

Initially quoted $1100 for a projected 5-hour job, I appreciated the salesperson's transparency in acknowledging the potential for overestimation. However, as the move approached, I realized I needed to add additional items—a refrigerator, Peloton, and the relocation of a washer and dryer. Upon notifying them, I was assured that these changes could be accommodated within the agreed timeframe, with any additional time billed in 15-minute increments.

On the day of the move, the movers arrived promptly and were courteous throughout the process. However, what was estimated to be a 5-hour job extended to 8 hours, significantly exceeding the initial estimate by 60%. Despite providing images of all items beforehand, the final bill amounted to just over $1700, with no itemized breakdown provided.

Upon reaching out to customer service to address the discrepancy, I was assured a response within 3-5 days. However, it has now been over two weeks, and I have yet to receive any communication from the company. This lack of follow-up leaves me questioning the integrity of their customer service.

While We Move You may boast a stellar online reputation, my personal experience fell short of the high expectations set by their reviews. Despite their initial thoroughness, the significant deviation from the estimated timeframe and lack of transparent billing and follow-up has left me dissatisfied with their services.

In conclusion, while We Move You may have earned their 5-star reputation from other clients, my experience highlights the importance of managing expectations and delivering on promises made during the initial consultation.

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