Sachdev Orthopaedics Grew from 12 to 235+ Google Reviews

Building a Patient-First Practice with Sachdev Orthopaedics

Meet the team at Sachdev Orthopaedics, an independent orthopedic surgery practice proudly serving the Lehigh Valley region of Pennsylvania. Founded in 2020 by Dr. Rajan Sachdev at the height of the COVID-19 pandemic, the practice was built on the belief that every patient deserves personalized, compassionate care in an environment that feels both welcoming and accessible.

Unlike larger hospital systems that can feel impersonal or overwhelming, Sachdev Orthopaedics was designed to put people first. The clinic offers a wide range of orthopedic services, from joint injections and fracture care to surgical and nonsurgical treatment of musculoskeletal conditions.

Today, Dr. Sachdev and his growing team of clinical and administrative professionals provide care across every stage of the patient journey. From diagnosis and treatment to post-operative recovery and physical therapy referrals, Sachdev Orthopaedics continues to raise the standard of orthopedic care, one patient at a time.

The Challenge

Before partnering with ReviewsOnMyWebsite, Sachdev Orthopaedics faced the daunting task of building visibility and trust in a region dominated by hospital systems. As a newer, independent clinic with an older patient demographic and limited referral access, their team struggled to consistently collect reviews and grow their online reputation.

• Difficulty collecting reviews from an older demographic. Many of Sachdev Orthopaedics’ patients are elderly, and getting them to leave a review wasn’t easy. Without the right tools in place, review collection was inconsistent and often fell through the cracks.
• Low visibility as a newer practice. As a relatively new, independent clinic, the team lacked the online presence needed to stand out in search results and establish patient trust. Competing with major hospital networks made it even harder.
• No formal review collection system in place. The team had no structured process for requesting or tracking reviews, making it difficult to grow their reputation and show up when patients searched for local care.
• Referrals locked within hospital networks. Sachdev Orthopaedics found it difficult to earn referrals from nearby hospitals, as many of those referrals were kept “in the family” between two large systems in the area. Without being part of that loop, the team had to rely on visibility and reviews to attract new patients.

“There are two major hospital systems here that only refer to each other. Not having reviews online or any kind of marketing material made it really hard to compete.”

The Solution

When the team at Sachdev Orthopaedics found ReviewsOnMyWebsite, they were looking for something simple, reliable, and effective—something that didn’t require a marketing background to use, but would deliver real results. What they found was a solution that made it easy to send review requests, automate their outreach, and stand out online.

• Automated review requests made things easy. With ReviewsOnMyWebsite integrated into their workflow, review requests are now automatically sent to patients, saving time and keeping things consistent. They also love that the dashboard lets them track exactly who’s been invited, manage reviews, and respond easily. Everything is laid out and easy to use.
• Great for their older patient base. Alyssa noted that most of their patients aren’t tech-savvy. By sending review links via text and email, the practice made it much easier for patients to leave feedback without jumping through hoops.
• No marketing team required. Alyssa shared that the platform is simple to use and works seamlessly in the background, without needing special expertise or daily oversight. It just works.
• More reviews, more trust, more growth. With hundreds of 5-star reviews now front and center on Google and their website, Sachdev Orthopaedics has significantly strengthened its online presence, bringing in more patients who trust what they read online.

“The dashboard is so easy. It’s just laid out in front of you. You can send requests, see who you’ve invited, and respond to reviews—it’s all right there.”

The Results

Since implementing ReviewsOnMyWebsite, Sachdev Orthopaedics has seen dramatic improvements in both their online reputation and patient acquisition. What began as a leap of faith quickly became a key part of their digital growth strategy.

• 1,800% increase in Google reviews. The practice grew from just 12 reviews to more than 228 on Google, an incredible 1,800%+ increase that elevated their visibility and trust in the community.
• 5.0-star rating sustained. With a consistently high volume of positive reviews, Sachdev Orthopaedics now maintains a flawless 5.0-star average on Google—an impressive signal of patient satisfaction and quality care.
• Improved patient acquisition. Alyssa shared that patients regularly mention reviews as the reason they chose the practice, often saying, “We’ve never seen a physician with that many good reviews.”

"We kind of went into it blindly, not knowing if it would work, especially with our patient age group. But our reviews went crazy after starting to use it."

Before ReviewsOnMyWebsite

12

Reviews

After ReviewsOnMyWebsite

235

Reviews