Reputation Management for Franchises & Multi-Location Brands

Franchise or multi-location reputation management helps businesses monitor, collect, and respond to reviews across all their locations from one platform. It ensures each location maintains consistent ratings, messaging, and customer experiences while giving corporate teams full visibility into overall performance.

Yes. Each location has its own dashboard that displays reviews, ratings, and activity unique to that business. Corporate or regional users can view and manage all locations from one main account, with permission-based access for individual managers.

You can automatically collect reviews for each location through email or SMS invitations. Reviews are linked to the correct business listing and displayed on both the location’s dashboard review feed and the main reporting dashboard, giving you complete oversight of performance across every branch.

We integrate with over 40 major review platforms, including Google, Facebook, Yelp, TripAdvisor, Zillow, and more. We also support industry-specific platforms so you can manage feedback where it matters most to your customers.

Absolutely. Each location can personalize its review request message and use the AI response assistant to maintain a consistent tone.

Each business has its own dashboard view showing reviews, ratings, and response activity. The main account provides multi-location reporting at a glance, with metrics like average rating, number of new reviews, response rate, and response time. You can also view detailed reports showing how many review requests were sent by email and SMS per location.