People buy from brands they trust.
According to Statista’s Digital Shopping Behavior report, 70% of consumers read between 1 to 6 online reviews before making a purchase.
This makes it crucial that you stay on top of your brand’s reputation at all times. Here are 10 online reputation management tools that can help.
1. ReviewsOnMyWebsite
ReviewsOnMyWebsite is an online reputation management platform that can help you manage all the customer reviews your business gets across Facebook, Google, Yelp, and dozens of other platforms.
It will track every review and display it in a review feed where you can read and reply to every review.
There’s also the option to use AI to generate a personalized response for each review.
Apart from managing reviews, you can also use ReviewsOnMyWebsite to display your top customer reviews on your website using the review widget feature. All you need to do is add a piece of code to your website.
You can customize the widget to fit your brand’s look and feel.
There’s also the option to share top reviews to your social media pages in a few clicks.
You can use the software to generate more reviews for your business by sending automated email and SMS notifications to customers to remind them to leave a review.
For agencies, ReviewsOnMyWebsite offers a white label platform they can use to sell and provide online reputation management services to their clients.
Pricing
You can use ReviewsOnMyWebsite’s free trial offer to test out the software for 14 days. Pad plans are priced as follows:
- Starter ($9/month)
- Growth ($29/month)
- Premium ($59/month)
Protect your brand’s online reputation
Track, monitor, and respond to customer reviews with ReviewsOnMyWebsite.
2. Determ
Determ’s media monitoring software tracks more than 100 million online sources across all languages and locations to find mentions of your brand online.
You can choose which sources you’d like to track: websites, forums, social media, or blogs. Or track them all.
The results can be filtered by source, location, language, and more.
Determ provides AI-generated summaries that explain the reasons behind spikes and drops in brand mentions and help you uncover trends and patterns.
You can also set up real-time alerts across email, Slack, or Determ’s mobile app to get notified as soon as someone mentions your brand online.
The platform offers detailed analytics and reporting features that help you visualize your brand’s online reputation and share of voice.
You can use the included report templates or set up your own custom dashboard. Reports can be exported in a variety of file formats or scheduled to be delivered to your inbox.
Pricing
Determ offers three pricing plans:
- Plus
- Premium
- Multibrand
The pricing for the plans isn’t listed publicly, so you’ll need to reach out to Determ’s team to get a quote.
3. Meltwater
Meltwater’s media intelligence and social listening features can help you learn what people are saying about your brand online. And allow you to understand the overall sentiment toward your brand.
You can use Meltwater to track brand mentions across news websites, social media platforms, TV and radio channels, podcasts, and more.
And get automatic notifications when there’s a sudden spike in mentions so that you can investigate and act accordingly.
The platform also allows you to automate reporting through daily, weekly, or monthly reports delivered to your inbox.
Pricing
Meltwater has four plans:
- Essentials
- Advanced
- Suite
- Enterprise
The company doesn’t disclose the pricing for the plans on their website. Reach out to their sales team to request a quote and learn more.
4. Mention
Mention monitors over 1 billion online sources in real-time to find conversations about your brand.
Once it detects a conversation, you can engage in it right from the Mention feed.
There’s also the option to set up alerts to get notified as soon as your brand is mentioned anywhere online.
Mention also offers detailed reports about your brand’s reputation, share of voice, and the market’s overall sentiment toward your brand.
Pricing
Mention offers the following plans:
- Solo ($49/month)
- Pro ($99/month)
- ProPlus ($179/month)
- Company Plan (custom pricing)
5. Brandwatch
Brandwatch is capable of monitoring the web for brand mentions across 100M online sources. It automatically categorizes mentions into opinions, feedback, and complaints.
The software also has an image analysis feature that can uncover your brand’s logo in online images, allowing you to find even more mentions.
Brandwatch offers AI-powered insights into brand sentiment and your brand’s share of voice. And supports real-time alerts for negative mentions and spikes in total brand mentions to help you prevent crises.
Pricing
Brandwatch has three pricing plans:
- Consumer Intelligence
- Social Media Management
- Influencer Marketing
The pricing for the plans isn’t available publicly. You can schedule a demo and get a custom quote through their website.
6. Brand24
Brand24 can track brand mentions across news websites, blogs, forums, social media, and more. It supports 108 languages.
You can review all the mentions in a feed-like interface and filter the results by source, date, and more.
The software’s sentiment analysis feature categorizes mentions into positive, negative, and neutral.
You can also set up custom email or in-app alerts based on mention sentiment (e.g., only negative mentions) or source (e.g., only from websites with 100,000 monthly visits).
Brand24’s AI-powered features can help you uncover key conversations about your brand and allow you to link changes in brand reputation to specific events.
Pricing
Brand24 offers a free 14-day trial you can use to test out the software. Paid plans include:
- Individual ($99/month)
- Team ($179/month)
- Pro ($249/month)
- Enterprise ($499/month)
7. YouScan
YouScan is a social media listening tool that can track mentions of your brand across all the popular social media platforms.
It takes advantage of image recognition technology to find mentions of your brand in online images, too.
YouScan can categorize mentions automatically or you can organize them yourself manually using custom tags.
The software can also provide you with in-depth insights on the people talking about your brand, including their demographics, interests, and more.
Pricing
YouScan offers two pricing plans:
- Starter 3 ($299/month, billed annually)
- Unlimited (custom pricing)
8. Mentionlytics
Mentionlytics can track mentions of your brand across websites, blogs, forums, and social media. And segment mentions by sentiment into positive, negative, and neutral.
You can set up the software to get alerts for spikes in brand mentions so that you can take appropriate action.
And use it to analyze and keep an eye on your competitors’ reputation.
Mentionlytics also provides detailed reports on your brand’s reach and reputation.
Pricing
Mentionlytics offers six different plans:
- Basic ($49/month)
- Essential ($139/month)
- Advanced ($249/month)
- Pro ($399/month)
- Agency ($599/month)
- Enterprise ($950/month)
There’s also a free trial offer you can take advantage of to test out the software.
9. Awario
Awario is a brand monitoring tool designed to help brands track conversations about them online.
It not only allows you to track brand mentions and engage in conversations about your brand, but also to understand the overall sentiment toward your brand online.
You can also use Awario to track mentions of your competitors’ brands and learn what customers and prospects think about them.
There’s also the option to set up summaries of brand mentions to be delivered to your inbox every day or week.
Pricing
Awario offers a free trial you can use to test out the software and see if it’s the right fit for your needs. Paid plans include:
- Starter ($49/month)
- Pro ($149/month)
- Enterprise ($399/month)
10. Reviewshake
Reviewshake helps you stay on top of reviews customers leave for your business across platforms like Yelp and Tripadvisor.
You read and reply to every review your business gets right from Reviewshake.
There’s also the option to set up automated email and SMS notifications to customers to remind them to leave a review.
Reviewshake also includes a social sharing feature that lets you share top reviews to your social media pages in a few clicks.
Pricing
You can use Reviewshake’s 14-day trial offer to test out the software for free. The pricing for paid plans is as follows:
- Individual ($79/month)
- Professional ($139/month)
- Business ($179/month)
- Agency ($199/month)
Stay on top of your brand’s reputation with online reputation management tools
Online reputation management tools can help you keep track of and manage brand mentions and online reviews customers leave for your business.
Try out a few tools from our list and see which one is the right fit for your needs.
While you’re here, make sure to also check out our guide to brand reputation management.
Protect your brand’s online reputation
Track, monitor, and respond to customer reviews with ReviewsOnMyWebsite.
