Most consumers read online reviews before buying from a business. And 88% of them state that they’re likely to buy from a business that responds to all its online reviews (Local Consumer Review Survey 2024 by Brightlocal).
But if your business gets reviews across multiple review platforms, keeping track of all the different reviews you’re getting might be difficult.
This is where review management software can help. In this guide, we’ll go over the top 7 review management solutions currently available on the market.
Before we get into the list, let’s talk about why it’s crucial that you use review management software.
Why you need review management software
Review management software can help you:
Stay on top of your online reputation
Your business likely gets online reviews across multiple different platforms. And a single bad review can ruin your online reputation.
Review management software can help streamline review collection, allowing you to track and manage all your customer reviews from a central location. So that you can protect your online reputation at all times.
Save time and money
Responding to online reviews can be time-consuming. Especially if you need to do it across multiple review platforms.
Customer review software can help you save time by consolidating all your online reviews and allowing you to respond to them from a single location.
It can also suggest appropriate responses and allow you to set up templated responses you can reuse with a single click.
Apart from saving you time, review management software can help you save money by preventing costly mistakes that could result in your business losing existing or potential customers.
Get more reviews
If you’ve ever tried getting customers to leave a review for your business, you know how difficult and time-consuming this can be.
Review management software can help you get more reviews by sending automated review request emails and SMS messages.
How does review management software work?
Review management software monitors various review platforms and alerts you whenever your business gets a new review.
It consolidates online reviews from multiple platforms and allows you to respond to reviews from a feed-like interface.
Some review management software tools also let you send automated review invitations to new customers. And display reviews from different platforms on your website using a dedicated widget.
How to choose the right review management software
With so many review management solutions out there, it can be difficult to choose the right one for your needs. Here’s what you should pay attention to:
Features
Think about all the features you need in a review management solution.
Most importantly, make a list of all the online platforms where your business gets reviews. You’ll want to make sure that whichever software you choose supports all those platforms.
And has any other reputation management features that you might need.
Ease of ease
You don’t want to waste days trying to figure out how to use your new review management software.
Or spend a lot of time training your team on how to use it.
Look for intuitive review management software that’s easy to use.
Customer support
No matter how good the software is, issues will come up. When that happens, you want the software’s customer service team to be quick at solving your issue.
Look for software tools that offer multiple support options, such as email or live chat support, a knowledge base, and more.
Cost
The cost between different review management solutions can vary quite a bit.
So, you’ll need to be clear on your budget before you start looking at different options.
This will help you narrow down the list of suitable tools and help you make the right decision more easily.
Top 7 review management software tools in 2024
Now that you understand the importance of review management software (and how to choose the right one for you), let’s look at the top review management tools available in 2024.
1. ReviewsOnMyWebsite
ReviewsOnMyWebsite is a review management software solution designed to help businesses manage and respond to customer reviews from a single location.
It also offers a white label solution for digital agencies looking to sell reputation management services to their clients.
The software supports 27 review sites, including Google, Facebook, and Yelp.
ReviewsOnMyWebsite can notify you as soon as your business gets a new review so that you can act quickly. Which is especially important when negative feedback is involved.
You can also use it to get more reviews for your business by sending automated review requests to customers via email or SMS.
Then there’s the review widget, which allows you to showcase social proof by displaying reviews from customers on your website. The widget can be customized to fully fit your brand’s look.
The software also offers a social sharing feature, which helps you turn customer experiences into on-brand social media posts in a few clicks.
What we like
The AI Response Assistant feature can help you save so much time by allowing you to use AI to generate personalized responses to your customer reviews.
Pricing
You can try out ReviewsOnMyWebsite for 14 days completely free of charge. Paid plans for a single location include:
- Starter ($9/month)
- Growth ($29/month)
- Premium ($59/month)
Streamline review management
Collect, monitor, and manage reviews across Google, Facebook, and 25+ other platforms with ReviewsOnMyWebsite.
2. Podium
Podium can help you manage customer reviews across platforms like Google, Facebook, and Yellow Pages.
The software consolidates reviews from all the supported platforms and allows you to respond to them from one centralized dashboard.
It supports automated review requests and reminders. And allows you to use AI to generate personalized replies to reviews.
Podium also offers an extensive reporting feature that lets you analyze your business’s reputation and extract actionable insights to improve your reputation.
What we like
Podium’s mobile app lets you manage reviews on the go, allowing you to respond to customers from wherever you are.
Pricing
Podium offers the following plans:
- Core ($399/month)
- Pro ($599/month)
- Signature (custom pricing)
3. NiceJob
NiceJob’s online reputation management software can help you generate and manage customer reviews across platforms like Google Reviews, Yelp, and Zillow.
It supports automated review request emails. You can also use it to schedule reminders to make sure customers end up leaving a review.
The software can turn your top reviews into social media posts and share them across multiple social media platforms automatically. And display reviews from your satisfied customers on your website.
What we like
NiceJob’s Trust Badge feature lets you showcase your total review number and overall review rating on your website. This gives potential customers a quick overview of your business’s reputation, which can help convince them to buy from your business.
Pricing
Nicejob offers a free 14-day trial you can use to test out the software. The pricing for paid plans depends on the number of customers you have.
The plans for businesses with up to 2,500 customers include:
- Grow ($75/month)
- Grow + Sites ($174/month + $399 setup fee)
4. Birdeye
Birdeye’s review management solution can help you track and manage reviews across more than 200 review sites.
It supports AI-generated review responses. And allows you to create custom response templates and rules.
Birdeye can translate both reviews and review responses, helping you manage reviews from international customers more easily.
The software also allows you to display customer reviews on your website or share them on social media with a single click.
Its reporting feature lets you compare customer sentiment and ratings across all your business’s locations. And measure the effectiveness of your review request emails.
What We Like
Birdeye lets you create microsites to showcase all your customer reviews. This can help you pull all your reviews across different platforms onto a single page to which you can direct customers.
Pricing
Birdeye offers three plans:
- Starter
- Growth
- Dominate
The pricing for Birdeye’s plans isn’t available publicly. You’ll need to contact the company’s sales team to get a quote.
5. Reviewshake
Reviewshake is an online review management platform that allows you to get notified about new reviews instantly. And see all your reviews in one place.
It can send review requests automatically via email and SMS. And then direct customers to personalized landing pages based on review sentiment (e.g., positive reviews or negative reviews).
Apart from requesting reviews from new customers, you can also upload a list containing your former customers and send them review requests, too.
Reviewshake’s reporting feature lets you benchmark your reviews and ratings against those of your competition. And get a breakdown of review sentiment to understand how many positive, negative, and neutral reviews you’re getting.
What we like
Reviewshake offers a white label solution for agencies to sell reputation management services to their clients. The white label solution can be customized to fit your brand or your client’s brand perfectly.
Pricing
You can use Reviewshake’s 14-day trial offer to test out the software. Paid plans include:
- Individual ($79/month)
- Professional ($139/month)
- Business ($179/month)
- Agency ($199/month)
6. Reviewtrackers
Reviewtrackers aggregates reviews from online sources like Facebook, Google, and Tripadvisor. And allows you to respond to them from a single dashboard.
You can use it to set up automated review request emails to generate more reviews for your business.
The software can also help you identify review trends and overall sentiment using sentiment analysis technology. This feature allows you to organize a large number of reviews easily so that you can get a better understanding of customer feedback.
What we like
Reviewtrackers’ Smart Response feature lets you respond to reviews quickly by taking advantage of templated responses.
Pricing
Reviewtrackers’ pricing isn’t available publicly. You’ll need to contact the company’s sales team to get a quote.
7. GatherUp
GatherUp is a customer review management platform designed for small and multi-location businesses, as well as digital agencies.
It’s capable of monitoring dozens of review sources, including Google, Facebook, and Tripadvisor.
GatherUp can send you an email notification about new customer reviews instantly. And send you reports with valuable insights on review trends regularly.
You can also use it to embed positive feedback from your customers on your website quickly.
What we like
GatherUp’s AI-powered response feature can help you create personalized review responses in seconds.
Pricing
GatherUp offers a 14-day free trial you can use to see if the software fits your needs.
The pricing for paid plans depends on the number of business locations you’d like to use it for and starts at $99/month for one location.
Build a strong reputation with review management software
Online review management software can help you collect, organize, and manage customer reviews across multiple platforms. And allow you to build a positive reputation online.
Pick a few reputation management tools from our list and take them for a test drive using the available trial offers. This will help you understand which tool is the best fit for your needs.
While you’re here, check out our guide on online review management to learn best practices for managing customer reviews and improve your online review management strategy.
Streamline review management
Collect, monitor, and manage reviews across Google, Facebook, and 25+ other platforms with ReviewsOnMyWebsite.
