Managing reviews your business gets across multiple review sites can be stressful and time-consuming. But the right software can make this process a lot easier.
Here’s our list of the best review management tools in 2024.
1. ReviewsOnMyWebsite
ReviewsOnMyWebsite is designed to help businesses manage online reviews across 27 popular review platforms, including Google, Facebook, Yelp, and Tripadvisor.
You can read and reply to all reviews from the software’s review feed.
There’s even an option to generate replies using AI.
ReviewsOnMyWebsite can help you get more reviews for your business through automated email and SMS reminders sent to customers.
It also offers additional helpful tools, such as the Google review link and QR code generators, which you can use to make it easier for customers to leave reviews for your business.
Then, there’s the review widget feature. It allows you to showcase top customer reviews on your website by using a short code snippet.
Pricing
You can try out ReviewsOnMyWebsite for free with the 14-day trial offer. Plans are priced as follows:
- Starter ($9/month)
- Growth ($29/month)
- Premium ($59/month)
Manage online reviews with ReviewsOnMyWebsite
Monitor, manage, and get more online reviews for your business with ReviewsOnMyWebsite.
2. Reputation
Reputation is designed to help multi-location businesses manage their online reputation. You can use it to request reviews via email or SMS by using the built-in templates or creating your own custom messages.
Its response templates and AI-generated responses help you save time replying to customer reviews. And real-time sentiment analysis allows you to distinguish between positive, negative, and neutral reviews at a glance.
You can use the platform to track review volume, sentiment, and average review rating at the brand or location level. And create custom dashboards and reports to measure review-related metrics.
Pricing
Reputation’s pricing isn’t available publicly. You’ll need to reach out to the company’s sales team to get a custom quote.
3. Broadly
Broadly’s review management software allows you to monitor online reviews across Google, Yelp, Nextdoor, Facebook, and Tripadvisor.
You can use it to send review requests to customers automatically. The software supports both email and SMS review requests. And allows you to create custom request messages.
Broadly also offers a reputation management dashboard to help you understand your brand’s reputation at a glance.
Pricing
Broadly offers the following plans:
- Standard ($249/month)
- Pro ($349/month)
- Elite ($449/month)
- Enterprise (custom pricing)
4. ReviewTrackers
ReviewTrackers allows you to track customer reviews across Google, Facebook, Tripadvisor, Grubhub, and Foursquare. And see which sites your business gets the most reviews on.
You can read and reply to all the reviews your business gets from one place. And respond to reviews with AI or use templates to reply to reviews while staying on-brand.
The platform also allows you to automate review requests, allowing you to generate more reviews for your business on autopilot.
Pricing
ReviewTrackers offers the following plans:
- Data Only
- Essential
- Custom
The pricing for ReviewTrackers’s plans isn’t available publicly. You’ll need to reach out to the company’s sales team to get a quote.
5. Yext
You can use the Yext platform to streamline review management for your business.
Its Reviews Inbox feature helps you manage all reviews from one place. You can assign reviews to specific team members or leave a response yourself.
You’re able to filter through reviews based on date, rating, site, keywords, and more. And use labels to categorize reviews manually or with the help of labeling rules.
There’s also the option to respond to reviews using AI. And set custom response guidelines to make sure all generated responses fit your brand’s tone and voice.
Yext allows you to identify trends and customer sentiment in reviews so that you can take action when necessary. It surfaces themes from customer reviews to provide insights into issues you need to address to improve customer satisfaction.
You can set up email and SMS notifications to alert you as soon as your business receives a new review. Or get a daily, weekly, or monthly digest to your email inbox.
Yext also offers review management services. Their team can take over and manage your business’s reviews for you.
Pricing
Yext’s pricing isn’t available publicly. You’ll need to reach out to the company’s sales team to get a custom quote.
6. Reviewshake
Reviewshake is a review management platform that allows you to manage reviews and replies from multiple review sites in one unified inbox.
You can also use it to create landing pages where customers can easily leave a review for your business. And set up automated email and SMS reminders asking customers to leave reviews.
Apart from automatically following up with new customers, you can also import existing customers via a .CSV file and send them reminders, too.
The platform offers detailed reporting features to help you understand how your request sequences are performing. And allows you to compare your business’s review performance with that of your competitors.
You can also see a breakdown of your reviews by sentiment (positive, negative, and neutral).
Then, there’s the option to showcase customer reviews on your website using the widget feature. Or share them to your social media pages right from within Reviewshake.
Pricing
Reviewshake offers the following plans:
- Individual ($79/month)
- Professional ($139/month)
- Business ($179/month)
7. Grade.us
Grade.us is aimed at agencies selling review management services. It allows them to manage multiple clients, brands, and locations with ease.
The platform offers a white label solution, making it possible for agencies to customize the software to fit their brand and look.
You can use Grade.us to monitor reviews across platforms like Google, Facebook, and Tripadvisor. And get daily email notifications about new reviews.
It supports automated email and SMS drip campaigns to request reviews from customers.
And allows you to create QR codes that lead customers to a page where they can leave reviews.
There’s also a Command Center feature that helps you see all reviews from one place. From here, you can filter reviews by site, leave notes for your team, and more.
Grade.us also lets you schedule automated reports to be delivered to clients at predefined intervals. So they can see the total number of reviews generated for their business, the average review rating, the most popular review sites, and more.
Pricing
You can try out Grade.us for free for 14 days by taking advantage of the trial offer. The pricing for paid plans is as follows:
- Solo ($110/month)
- Professional ($180/month)
- Agency ($400/month)
- Partner ($2500/month)
Manage online reviews with ReviewsOnMyWebsite
Monitor, manage, and get more online reviews for your business with ReviewsOnMyWebsite.
8. Birdeye
Birdeye offers AI-powered review management features that can help you and your team spend less time on managing your business’s online reputation.
It allows you to use generative AI to create replies in seconds or to rewrite or translate your own responses. The software can generate AI-powered responses in multiple languages.
You can also create response templates to help your team reply faster. Or set up rules to trigger automated replies for reviews with specific star ratings or reviews from specific sources or locations.
The platform integrates with your CRM software to send automated review requests to customers. You can customize requests to fit your brand’s tone and voice.
Once you get new customer reviews, you can use Birdeye to showcase the reviews and AI-generated review summaries on your website with the website widget feature. There’s even an option to create a dedicated microsite to showcase customer reviews.
Pricing
The pricing for Birdeye’s plans isn’t available publicly. You’ll need to contact the company’s sales team to get a quote.
9. TrueReview
TrueReview's online review management tool allows you to collect reviews across multiple platforms and showcase them on your website.
You can use it to set up personalized email and SMS sequences to collect customer reviews on autopilot. There’s also the option to turn on automated follow-ups to increase the chances of customers taking action.
You can also use TrueReview to create surveys where customers can rate different aspects of your business. And set up a custom business review profile where you can showcase all the reviews your business gets across different platforms.
TrueReview even lets you embed Google and Facebook reviews on your website. You can choose between different styles and colors to make sure the reviews fit your website’s look.
There’s also a social post generator feature that lets you turn customer reviews into eye-catching images you can share on social media.
Pricing
You can take advantage of the 14-day trial offer to test out TrueReview for free. Plans are priced as follows:
- Starter ($49/month)
- Small Business ($99/month)
- Premium ($299/month)
10. EmbedMyReviews
EmbedMyReviews is a white label review management software that you can resell to customers or offer to your agency clients.
You can connect it to your own domain or subdomain. And add your company’s logo and customize the software’s look to align with your brand.
There’s also the option to set up custom subscription plans and free trial offers. And a built-in Stripe integration that allows you to accept payments directly through the software.
Pricing
EmbedMyReviews offers a free 14-day trial you can use to test out the software. The paid plan costs $99/month.
Stay on top of online reviews
Pick a few online review management tools from our list and take advantage of the free trial offers to find out which one is the best fit for you.
And while you’re here, check out our guide to online review management.
